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Customer Survey
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Customer Survey
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Customer Survey
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Customer Survey
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Customer Contact Name:
Title:
Company Name
Phone Number:
Email:
Do you have specific types of training that you would like to see held at the facility?
Miscellaneous
Do you have any complaints or problems related to our products/service that you haven't told us about?
What are our biggest strengths?
What do you see as our most significant weaknesses?
What would you like to see us do better or differently in the future?
Contact Information
Product Performance
How would you describe the overall performance of our products?
Very Good
Good
Adequate
Poor
Very Poor
What's something specific we could improve upon in this category?
Delivery
Please rate our ability to meet delivery dates.
Very Good
Good
Adequate
Poor
Very Poor
What's something specific we could improve upon in this category?
Inside Sales Personnel
How would you rate the knowledge and reliability of our inside sales personnel?
Very Good
Good
Adequate
Poor
Very Poor
What's something specific we could improve upon in this category?
Outside Sales Personnel
How would you rate the knowledge and reliability of our outside sales personnel?
Very Good
Good
Adequate
Poor
Very Poor
What's something specific we could improve upon in this category?
Technical Support Personnel
How would you rate the knowledge and reliability of our technical support personnel?
Very Good
Good
Adequate
Poor
Very Poor
What's something specific we could improve upon in this category?
Pricing
How satisified are you that EESCO delivers value at a fair price?
Very Good
Good
Adequate
Poor
Very Poor
Can you provide some specific details related to our pricing?
Service
How does our service compare to our competitors' service?
Very Good
Good
About the Same
Worse
Far Worse
Can you provide some specific details related to how we compare?
Training
Would you be more likely to participate in relevant training to your business if it was provided locally?
Extremely Likely
Very Likely
Likely
Somewhat Likely
Not Likely at All